I've just had multiple so-so experiences and am stretching to give a 3-star at this point. The first, I was left with a bunch of waste (empty windshield washer bottles, blue latex gloves, etc.) in the back bed of my truck prior to pick up. It was either a tech, or a customer while at the dealership. Either way, it wasn't cool. Had more vehicle issues and had to bring it back. The repair was done super quickly (Dropped Thurs or Fri, done on a sat). On Tues. I called and tried to set up a pick up with the gent scheduling shuttle pick ups. The shuttle driver said he needed permission from his boss but all would be good and he'll let me know when he'd grab me. He never called. Had to wait until the following Sat. to get a ride. No loaner... no pick up service...no effort at all. Went to grab my truck and in jest, asked the rep. to ensure nothing was in the bed. Low and behold a box was in it, unopened. I asked her what it was, she said she had no idea. I asked her if she could check into it she she no, she can't open it but would call me if important. Unbeknownst to me I had to buy a full set of brake lines to just change the two, and they threw the remaining two in the back. I wish that was communicated to me. Also, tossing the box in the back and letting it sit in the rain was a little tacky also, specially since no-one outside of my assigned rep (whom was off) knew what it was. Because she wouldn't check into it while i was there, I had to drive about 30 miles each way again just to grab the box. Please listen to the customers. Provide BASIC customers service. Don't just toss everyone on a corporate assembly line. Communicate... put in a LITTLE extra effort if needing help. And pretend the vehicles being returned are yours. Then again, pretend they are someone you know who takes care of their vehicles. Solid repairs but next to no concern for the customer experience or service. It's been consistently missed at this point. I HATE leaving negative reviews. I do so in the hope on the off chance management reads this and decides to help their team make customer service more of a priority.
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