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  • Susan W

    WILMINGTON, NC | 2014 Buick Encore
    Confirmed Service Review
    February 18, 2021
    Great service,very polite. I had to wait awhile for oil change but nice area to sit in so I didn't mind. Thank you.

    Response from Jeff Gordon Chevrolet

    February 19, 2021
    Thank you again for taking the time to let us know how we did. We hope you have a great day!
  • Gerardo P

    SNEADS FERRY, NC | 2021 Chevrolet 2500HD Silverado
    Confirmed Sales Review
    February 18, 2021
    Excellent service

    Response from Jeff Gordon Chevrolet

    February 19, 2021
    One more survey coming your way from General Motors!! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your sales man Brian. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your sales man report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Brian. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
  • Robert J

    HAMPSTEAD, NC | 2017 Chevrolet Traverse
    Confirmed Service Review
    February 17, 2021
    Service was good and service rep was excellent. However, the customer waiting room was not setup properly to maintain at least 6 feet between waiting customers. Room also was dirty and needs extensive upgrading to give customers a more favorable impression of the dealership. Employees came into waiting room NOT wearing masks or not wearing the mask properly.

    Response from Jeff Gordon Chevrolet

    February 18, 2021
    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jeff Gordon Chevrolet!
  • Charles I

    IVANHOE, NC | 2019 Chevrolet 1500 Silverado
    Confirmed Service Review
    February 14, 2021
    Always great customer service from Chelsea every time I come in there

    Response from Jeff Gordon Chevrolet

    February 15, 2021
    One more survey coming your way from General Motors!! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Chelsea. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor’s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Chelsea. Her only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
  • Edward C

    LELAND, NC | 2018 Chevrolet Equinox
    Confirmed Service Review
    February 8, 2021
    Just an ordinary visit....

    Response from Jeff Gordon Chevrolet

    February 8, 2021
    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. If there were any reason you couldn't give us 5/5 stars and recommend us 10/10 please let us know. Our customers input means a lot to us and we strive for our customers to always be completely satisfied. Roxanne 910 798 2607 roxanne.purdy@hendrickauto.com
  • Gene B

    BURLINGTON, NC | 2020 Chevrolet Colorado
    Confirmed Service Review
    January 29, 2021
    Great service. Done promptly.

    Response from Jeff Gordon Chevrolet

    February 2, 2021
    One more survey coming your way from General Motors!! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Stacee. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor’s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Stacee. Her only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
  • Jamie I

    BURGAW, NC | 2014 Chevrolet Cruze
    Confirmed Service Review
    January 26, 2021
    Always a great experience

    Response from Jeff Gordon Chevrolet

    January 26, 2021
    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
  • Dorothy M

    HAMPSTEAD, NC | 2018 Chevrolet Cruze
    Confirmed Service Review
    January 20, 2021
    I only had to wait a couple of minutes before a service tech contacted me. I was there in response to a recall on my car. The repair took less time than expected, so I was happy about that, as well.

    Response from Jeff Gordon Chevrolet

    January 20, 2021
    One more survey coming your way from General Motors!! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Stacee. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor’s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Stacee. Her only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day
  • Stephanie D

    SOUTHPORT, NC | 2020 Chevrolet Colorado
    Confirmed Service Review
    January 7, 2021
    Excellent service dept.....

    Response from Jeff Gordon Chevrolet

    January 8, 2021
    Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Gordon Chevrolet and we hope to see you again soon!
  • Deborah T

    WILMINGTON, NC | 2020 Chevrolet Tahoe
    Confirmed Service Review
    December 14, 2020
    Always very professional and polite!

    Response from Jeff Gordon Chevrolet

    December 15, 2020
    Good Morning One more survey coming your way from General Motors!! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Sandy. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor’s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Sandy. Her only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!